Refund policy

botanicamedicines.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days days of purchase with a valid reason for return and proof of purchase. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of botanicamedicines.com.au.

Items not available for returns & refunds

• Herbal teas
• Liquid herbs
• Flower essences
• Homeopathics